Courses
Multi-day, guided programs to get real results
Course4 weeks

Service Design Intensive & Certification- Design for End-to-End Services
You will learn how services actually operate in delivery. Not the idealised version. You will learn to see the whole system.
4.7(10)
Course2 weeks

Cross-Cultural Design intensive
How to see culture in design decisions. How to detect cultural bias early. How to design with cultural intelligence.
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Course3 weeks

UX Writing Intensive
Design UX writing for casual games. Improve motivation, fairness, and player trust....without hurting revenue.
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Lightning Lessons
Free, interactive sessions to explore new topics
Lightning Lesson30 minutes

Make the shift from Tactical to Strategic Service Design
WATCH
Watch now Lightning Lesson30 minutes
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Orchestrating agentic UX for service design blueprints
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Watch now Lightning Lesson30 minutes

Redefining Agentic AI with UX & Service Design
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Watch now Lightning Lesson30 minutes
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10 things AI changes about software design in 2026
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Watch now Lightning Lesson45 minutes

How UX Writing Drives Engagement, Trust and Conversion
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Watch now Resources
Alumni reviews
Frank’s course gave me the foundation I needed to do my job as a UX designer working in automation. His frameworks are clear and immediately applicable, and he has a real gift for breaking down complex ideas so they actually stick.
Additionally, he was always there to answer questions and go deeper when needed. That kind of access is rare and made a huge difference. If you’re looking to build a strong service design practice, this is the course.
Yahan
Cohort 2
UX Designer · Indeed
This course is packed with resources and insights from Frank Spillers, a leading expert in service design. It was not only informative, but also personally inspiring.
The course structure supports real-world work, especially if you want to conduct a personal case study or develop a portfolio piece. Frank is also very engaged with students and provides feedback during scheduled office hours.
I highly recommend this course for anyone interested in service design or looking to take their skills to the next level.
Mike
Cohort 2
Senior UX Strategist | AI Product Designer · uxstrategy.io
What a fantastic entry into the world of service design! Frank is engaging and inclusive and has extraordinary breadth and depth to his experience set which he brings wholeheartedly to this course! The Service Design Intensive establishes a strong foundation for the process, templates, and how to think about the humans you are designing for inside these systems! The others in the course had varied background and experience and it was a pleasure to collaborate with them as well! Frank is a generous human and teacher and his energy and passion are contagious! I highly recommend this course and look forward to applying this foundational knowledge to upcoming projects!
Autumn
Cohort 2
Open to possibility · N/A
Really appreciate Frank's experience here - he knows his stuff! He can answer any question you throw at him!
John
Cohort 2
Founder/Tech Service Designer · Maverick Moon
I found the Cross-Cultural Design Intensive really insightful, fun and fascinating, and I think it’s an important exercise for all designers. It challenged me to think more deeply about bias, to examine the problem space more fully, and to consider how we design products that are genuinely more inclusive.
Hanna
Cohort 1
UX Designer · CommunityShare
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